What is the total delivery time for my order?
Your order will be processed in 2-3 business days and shipped out within 7-15 business days from the order date in the standard shipping. The standard shipping cost is a flat rate of $24 for any product. Our business days are Monday-Friday. For large parcels, processing time may extend up to 5 days. Orders are not processed during holidays or weekends.
The estimated delivery time of your order depends on the shipping method that you choose during checkout.
Here are the shipping charges and speed of delivery for domestic deliveries:
Delays might occur during peak season.
What is our order Cutoff time?
Our order cut-off time is 8:00 PM {(GMT-5:00) Eastern Standard Time (New York time)}
Which locations do you deliver to?
We ship orders anywhere in the United States—even Alaska, Hawaii, and Puerto Rico.
How do I check the status of my order?
You will receive email notifications from time to time. You may also track your order status on our Order tracking page.
What should I do if the tracking number I receive is not working?
We ensure our delivery alerts help you stay on top of orders. If the tracking number does not work, we
recommend you try tracking with the order number. Alternatively, you may contact our customer service team.
What can I do if I don’t receive my order?
If you don’t receive your order at the estimated time, it could mean either your order is delayed or is lost.
You may contact our support team to know the exact location of your order.
What should I do if I receive a damaged item?
You may contact our customer service team at info@mybabybymerry.com or
Whatsapp:+1(302) 213-6267
What duties and taxes apply?
Shipping costs for international orders will include international taxes, duties, and value-added tax. At the time of checkout, the final order cost will reflect these charges.
How can I return the item?
If you’re not totally obsessed with your My Baby By Merry purchase, return it for store credit within 30 days of purchase. Store credit never expires. Since we are an haute couture shop, We do not offer refunds. Store credit only. Once an order is placed, it cannot be canceled. We can modify it if needed if it hasn't been processed yet, but it cannot be canceled or refunded.
Items marked as Final Sale are not eligible for return or exchange.
Items purchased during a sale are eligible for an exchange of size ONLY if the size is available. If not available, they are non-returnable. Orders placed during a sale are final and cannot be canceled.
Custom Orders are FINAL SALE and are non-returnable. info@mybabybymerry.com. Please visit the return and refund page for detailed information.
Express Shipping (DHL Express/UPS): The shipping cost is a flat rate of 34$ for any product and the transit time is 5-8 days for the United States. Order processing time is 2-3 days.
Priority Order & Express Shipping: Priority shipping will cost a flat rate 64$ for any product. The transit time is 3-5 days for the United States. Order processing time is 2-3 days.
Standard Shipping: The shipping cost is a flat rate of 24$ for any product. Transit time is 7-15 days for the United States. Order processing time is 2-3 days.
*subject to availability
My baby by merry is a Registered Trademark of Tamsar, Inc. (designed in the USA)
Our Address(Do not use it for Return): 131 CONTINENTAL DR STE 305 NEW CASTLE, DE 19713
Phone: +1 (302) 213-6267
Email: info@mybabybymerry.com
